The program begins with an exercise that brings the experience of feeling included and excluded top of mind through candid conversation and vulnerability. From there, participants learn about an extremely impactful framework that can help them to build an environment of inclusion, where team psychological safety is the foundation.

The program includes the following topics:

• Defining Psychological Safety

• What makes one feel included and/or excluded

• A self-assessment of the leader’s current state feelings of inclusion/psychological safety in the workplace

• Assessing a team member’s current state feelings of inclusion/psychological safety in the workplace

• Creating an action plan to enhance the state of psychological safety for a specific team member

This instructor-led program focuses on gaining an appreciation of being intentional about building a Leadership Brand and why it is essential as a leader.

A Leadership Brand is a promise about who you are and what you do. It conveys your identity and distinctiveness as a professional and communicates the value you offer. A strong brand allows all that is powerful and effective about you to become known to your colleagues – up, down and across the organization.

Participants will explore the following topics:

Performance – Participants will understand that effective job performance is foundational

Presence – Participants will learn about the 9 Qualities of Professional Presence, and identify those that require further development

Unique Value – Participants will craft their professional “Unique Value Statement” or brand identify

This program focuses on equipping leaders to proactively invite feedback and conduct impactful feedback conversations.

It begins with exploring the importance of inviting feedback. Through self-reflection activities participants discover how they respond to developmental feedback, and what is holding them back from inviting it from others. Then, using a simple yet extremely effective model and approach, participants are equipped with the knowledge and skills to deliver feedback with confidence, even when the situation is uncomfortable or challenging.

The program includes the following topics:

• Types of feedback

• Ways to invite feedback

• Effectively receiving feedback

• The 4 critical components to every feedback conversation

• The SBI Feedback Model

• Opening a feedback conversation

• Managing a challenging feedback conversation

This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. It includes nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.

Find our more about this Crucial Learning class and what our certified facilitators can deliver.

Crucial Conversations for Mastering Dialogue teaches powerful skills to help you speak up quickly, directly, and effectively when it matters most. This course, grounded in decades of social science research, introduces the foundations of holding impactful dialogue and takes a deeper dive into mastering the most challenging conversations, at work and at home.

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This instructor-led program focuses on equipping leaders with the knowledge, skills and abilities to coach. Coaching is an interactive process of helping others reach their goals. It involves unlocking a person’s potential to maximize their performance.

The program begins with a demonstration of coaching, emphasizing that you don’t have to be an expert to coach, but you do need to be curious. The course also differentiates teaching others, providing feedback and coaching for future behaviors. This course focuses on the GROW model and uses its questioning technique to help others achieve, strengthen, and prepare for future roles.

G GOAL (what do you want?)

R. REALITY (where are you now?)

O OPTIONS (what could you do?)

W WAY FORWARD (what will you do?)

The program includes the following topics:

• Differentiate the types of coaching conversations

• Advocacy versus inquiry

• The coaching process: prepare, coach, follow up

• Leverage the GROW Coaching Model to conduct effective coaching conversations

This instructor-led program guides leaders on how to help their employees as they work through their development. It takes time to develop your team members, it is a big investment, and it will pay off by helping to create a pipeline of employees who are ready to fill open positions at your organization.

Developing Talent allows participants to understand their role in developing talent and how to guide individual development planning steps with direct reports. It also introduces the skills necessary to conduct effective development conversations.

Participants will explore the following topics:

• Connector Managers

• Spending Time with Different Levels of Performers

• 6-Step Development Process

• Performance vs. Development Goals

• Writing and Discussing Goals

This workshop drives awareness and understanding of different personality types. DISC is an acronym that stands for the four main behavioral styles outlined in the model:

D stands for Dominance

I stands for Influence

S stands for Steadiness

C stands for Conscientiousness

The program begins by making each participant more aware of their own style, including the hidden priorities that influence their behavior. After self-awareness has been achieved, the focus of the program shifts to helping co-workers using their knowledge to connect with each other more effectively. The DISC workshop is a practical approach to improving employee communication, developing stronger relationships and creating a healthier organization.

Through this session, participants will:

• Gain a deeper understanding of your DISC personality style

• Explore the hidden priorities that influence your behavior at work (and at home)

• Discover your natural reactions to people with other DISC styles

• Learn how to build more effective relationships using the insights you gain from DiSC

This instructor-led program provides skills and strategies to collaborate with others up, down and across to see the entire system and solve business problems.

Driving Collaboration will help you understand the importance of integrating others across the organization to solve business problems. It explores the role of a leader in driving collaboration while also providing the strategies and skills that drive effective collaboration.

• Participants will explore the following topics:

• Addressing Internal Barriers to Collaboration

• Assessing Stakeholder’s Commitment to Collaboration

• Building Blocks of Collaboration

• Creating a Strategy to Drive Collaboration

• Identifying the Impact of the Effort on the Stakeholder

Effective Career Coaching

This instructor-led program will introduce the necessary skills to conduct effective development conversations. The ability to guide individual development planning with direct reports is critical to building a talent pipeline in organizations today.

Effective Career Coaching participants will consider their role in career coaching and how to connect their team members with others who can assist in their development. Participants will learn curious questions to ask in order to uncover what team members want to do now and in the future. By the end of the sessions, they will be able to apply the 70-20-10 model to fill the gap so that team member can reach their career goals.

Participants will explore the following topics:

• The role of a manager in career coaching

• Connector managers

• With whom to spend your time?

• Performance vs. development goals

• 6 steps of the development process

This instructor-led program focuses on how to connect and engage with individuals and teams, no matter where they are working. This course will help leaders create a sense of understanding and an ease of communication between people. By creating a sense of security in relation to others, employee will feel like they matter and in turn be more engaged at work and with clients/customers.

Employees want leaders to show their warmth first and demonstrate their competence second. The combination of competence and warmth leads to higher levels of employee performance. Through connection employees feel psychologically safe and can bring their whole selves to work. Connection also drives engagement - the emotional commitment an employee has to the organization and its goals.

Participants will explore the following topics:

• The importance of Connection

• Connecting in a Hybrid World

• Practice Curiosity and Listening skills

• Building Connection

• Repairing Broken Connections

This instructor-led program focuses on helping individuals prepare for and engage in a real-world challenging conversation. Participants will build confidence in delivering difficult messages and feedback while also practicing approaches to work through real-time, real-world examples of challenging conversations.

Engaging in Challenging Conversations allows participants to utilize a framework which includes:

1. Getting clear

2. Managing me

3. Engaging you

4. Following-through

Participants will explore the following topics:

• Indicators and examples of challenging conversations

• Importance of engaging in the conversation while maintaining psychological safety

• Interactional Styles Assessment ($30/pp)

• Empathy

• Reflective Listening

• Effective feedback

Inspiring Others to Achieve Results participants will develop their ability to engage with others on a common vision, be a positive influence and motivate those they lead towards success. Inspirational leadership is not about being in charge, it is about taking care of those in our charge.

This instructor-led program focuses on developing the ability to build a diverse, effective, sustainable network in order to increase capabilities and position oneself for success in the organization.

Networking with Purpose allows participants to examine the notion that an effective network is made up of ongoing relationships, often based upon mutual dependence and need and a willingness to exchange support, resources and information. And, that a network is nurtured by asking the question “How can I help?” versus “What can I get?”

Participants will explore the following topics:

• Why we Network

• Characteristics of Great Networkers

• The Impact of DiSC Styles

• Evaluating your Network

• Navigating Organizational Politics

• Growing your Network

• Building a Personal Board of Directors

Learn to use the Myers-Briggs Type Indicator® (MBTI®) to navigate the varied personalities of the workforce to work and communicate effectively with others. Participants begin by taking the self-assessment and then dive into the characteristics of each type to better understand themselves and their teammates.

This interactive course prepares leaders to create an environment where employees readily commit to and adopt change. Organizational change is a fact of life and leading others through these changes effectively is essential to an organization’s success.

The foundation of the course is a simple methodology that focuses leaders on their four essential roles during times of change:

1. Leading the Change

2. Manage the Personal Journey

3. Drive Adoption

4. Align the Organization

Each role has specific goals and objectives, along with useful tools that facilitate work that needs to be done in each. During the course, participants spend time exploring each of the roles in order to understand the methodology and tools, why each role is important, and what needs to happen in each. Key change leadership concepts are highlighted, including stakeholder management, effective communication, visioning, system and structure alignment, and understanding natural responses to change.

Participants will:

• Experience first-hand the impact of being thrust into a change

• Learn about the tools that will help you to engage others in change initiatives

• Work in a small group to apply methodology and tools on real-world change initiative

• Shorten the lifecycle of change initiatives by minimizing the delays due to confusion and change resistance

• Minimize productivity loss during times of change by keeping stakeholders informed, engaged and educated

Businesses are built on people. The stronger the individual talent, the stronger the collective company performance. With the changing business landscape and our new ways of working, the skills we need for continued success are evolving. The way that we think about skills and assess and hire talent is increasingly important. As part of the hiring process, you play a major role and this course will help you:

• Recognize that every interaction with a candidate is an opportunity to elevate the corporate brand

• Understand the impact of bias in the selection process

• Engage and assess candidates throughout the selection process

• Manage challenging selection situations

Participants will learn how to make every interactional meaningful and professional. It is important that everyone have a positive candidate experience, not just those we ultimately hire.

Participants will also learn to engage and assess candidates through effective communication skills (e.g. eye contact, facial expressions, hand gestures, and posture) and how to build rapport by asking questions, listening and informing. When interviewing others, challenging situation may surface and leaders need to be able to diffuse common negative reactions by staying calm, listening, reflecting and moving the conversation forward.

Developed with Patrick Lencioni, The Five Behaviors® empowers teams to rethink their approach to teamwork and shape new behaviors. The five behaviors Lencioni identified will result—if each is maximized—in a team that operates as efficiently and effectively as possible. The characteristics of a cohesive team are Trust, Conflict, Commitment, Accountability, and Results. Each behavior in the model builds upon the previous and supports the others.

Find our more about this Wiley Brand class and what our certified facilitators can deliver.